One annual stock return or adjustment can be made in a 12-month period. Items returned must have been purchased within the last three years directly by the customer submitting the return request.
Requests for an annual stock return must be submitted by email prior to issuance of a Returned Goods Authorization (RGA) number. Return item number and quantity must be clearly listed on the return request. Annual stock return request will be reviewed prior to RGA issuance.
Returns not possessing a valid RGA number shall be rejected. Customer will have the option for the shipment to be returned at own expense.
Merchandise being returned must be in re-saleable condition, defined as brand new condition suitable for shipment and acceptance by another Grand General dealer. Items must be current inventory items in their original packaging with no markings or stickers other than those belonging to Grand General.
Merchandise that is custom made or has been modified in any way are not eligible to be returned.
All returns are subject to a minimum 15% restocking fee. Grand General reserves the right to inspect products and to decline credit if one or more of the following exists:
- Merchandise is not in re-saleable condition, defined as not in brand new condition able to be accepted by another dealer.
- Merchandise is obsolete, no longer available and/or on close out.
- Merchandise is purchased within the last 6 months.
- Merchandise is missing components.
- Merchandise has customer label sticker.
Annual stock adjustment returns are limited to 5% of the previous year’s net purchases. Only credit against future purchases will be given upon acceptance of a return. Deductions from outstanding invoices are not accepted.
Customers have the option to arrange pick-up of the merchandise not eligible for credit within 3 business days upon credit decline notification. Grand General will dispose of the declined merchandise after 3 business days.
An inventory list of the merchandise being returned must accompany the return shipment. The RGA number should be prominently displayed on each carton/box.
Contact Grand General for procedure details. All returns must be returned freight prepaid.
Ship Returns to:
Grand General Accessories
Attn: Return Department
1965 E. Vista Bella Way
Rancho Dominguez, CA 90220
Grand General reserves the right to refuse credit for merchandise returned without a valid RGA number.