Minimum Order

Minimum stock order is $200 to any one location. Orders less than $200 will be assessed a $5 processing fee in addition to freight cost. The opening buy-in stock order for domestic dealer is minimum $3,000 on shippable in-stock inventory. Annual net sales minimum must be met to keep the dealer account active. Buy-in is required to reactivate the dealer account.

Submission of Orders

All Purchase Orders are subject to acceptance by Grand General. PO can be submitted in any of the following ways:

1. EMAIL – orders@grandgeneral.com
2. FAX – (888) 289-3668 or (310) 631-3568
3. WEBSITE – Customers may request website login to place orders online. One authorized user per dealer account.

Customers are encouraged to use unique Purchase Order (PO) number on every order to help identify each shipment. Emails must contain Unique Email Subject, for example, Company Name + PO Number/Date. Orders sent in excel format (.csv, .xls, .xlsx) bypass the traditional data-entry queue, eliminate any typo and would help the order be processed faster.

Order Revision and Cancellation

Revisions are accepted until 12:00 p.m. PST on the next business day, provided the order has not already been completed for shipment.

Add-ons requested after the revision window require a new purchase order.

Once an order is in progress and prepared for shipment, it cannot be changed or cancelled.

Each revision resets the order’s place in the processing queue.

Orders cannot be cancelled once the revision window has passed or once the order has entered shipment processing (picking, packing or finishing stage), whichever comes first.

A $20 cancellation fee applies to cancellations made before shipment processing begins.

Backorders

Orders are filled based on the availability at the time of processing. Only items filled are charged on the invoice. PO is processed on first come first served basis and is not held waiting for complete fulfillment. Orders are processed via ship and cancel (ship available inventory and cancel backorders.) Dealers are encouraged to confirm stock availability prior to placing special orders.

Lead Time

It is Grand General’s policy to ship all orders, submitted in accordance with the aforementioned guidelines, within 3-5 business days of receipt (except for special orders and custom made products). Exceptions: Lead time is subject to change

General Policy

All Purchase Orders are subject to acceptance by Grand General. Grand General will acknowledge receipt of email orders to the original email sender within 24 hours of receipt. Prices are subject to change without notice. If email acknowledgement is not received within 24 hours, please contact Grand General to ensure your order has been secured. Customers who order by fax are encouraged to contact Grand General to confirm receipt. Orders are processed based on the in-stock availability at the time the order is being processed. If there are items unavailable, the order will not be detained until the order can be shipped in its entirety. Invoice with due date and tracking information will be emailed to customer’s authorized email addresses when order is in transit. Any and all dealer account updates, including purchasing and A/P contacts, new ship-to and/or bill-to addresses, phone numbers and emails, is the responsibility of the customer. Notification to Grand General should be relayed in a timely manner by contacting your Account Manager in writing.

Freight Prepaid Offer & General Policy

Freight prepaid (FPP) is an added benefit extended only to dealer accounts that:

Meet the freight prepaid order threshold for in-stock items (thresholds are specified separately by product category),

Maintain an upstanding payment history, and

Pay invoices strictly within the agreed credit terms.

Payment Requirement for Freight Prepaid

Failure to pay within credit terms will void the freight prepaid benefit.

In such cases, Grand General reserves the right to invoice or charge back all freight charges incurred on the original shipment, retroactive to the invoice date.

Submission or acceptance of any order constitutes agreement to this freight policy.

Delivery & Service Limitations

Lift gate service may be pre-arranged; deliveries will be left by the outside delivery entrance only.

No inside delivery service is offered.

Customers arranging their own carriers assume full responsibility for freight rates, insurance, and all coordination.

Order Completion & Storage

Completed orders must ship within three (3) business days.

Grand General does not provide storage. Orders not shipped within this period will incur a storage fee of 5% of the total invoice value or $20 per day, whichever is greater.

Non-Qualifying Accounts or Orders

Dealer accounts or orders not qualifying for freight prepaid are shipped FOB Rancho Dominguez, CA 90220.

Such shipments will be billed “Prepay and Add” via Grand General’s freight account.

Third-party freight collect service is not available.

Chrome & Stainless Steel Accessories

Stock orders exceeding $1,400 on in-stock products from the regular Chrome & Stainless Steel Accessories product category, or on combined in-stock products from both the Chrome & Stainless Steel Accessories and Lighting & Accessories product categories, will be shipped freight prepaid to one location within the continental 48 U.S. States.

Lighting & Accessories

Stock orders exceeding $700.00 on selected in-stock products from Lighting & Accessories product category will be shipped freight prepaid to one location within the continental 48 U.S. States. Lighting products eligible for freight prepaid are:

Lights only

Exclusions are headlights, headlamps, off-Road & driving lights, grommets, bezels, light kits with grommets & pigtails and pedestal lights

Will Call & Prepaid Orders

Will Call orders have the same processing lead time as other stock orders and are subject to the same product availability. (See “Order Guidelines/Lead Times” for more information). Small fill-in orders requested to be processed as priority will be subject to a 10% or minimum $100 rush order service fee. Grand General customer care team will arrange a will call pick-up appointment based on estimated order completion. Will call service is not available for customer showing up without an appointment. Will Call orders not picked up or Prepaid orders not paid within 3 business days after completion will be assessed a 5% or minimum $20 per day storage fee, whichever is higher. Future Will Call service privilege will be rescinded. Order needed to be return back to inventory is subject to a minimum 15% restocking fee in addition to the daily storage fee.

International Orders

Stock shipments going to final destinations outside the continental 48 U.S. States are handled by the customer appointed shipping agent or broker within the continental United States Completed order must be shipped within 3 business days. Grand General does not offer storage. For orders not shipped within 3 business days, a 5% of total or minimum $20 daily storage fee, whichever is higher, will apply.

Expedited Delivery and Rush Order Service

Small fill-in orders to be shipped via expedited delivery service such as Next Day Air, 2nd Day Air and 3rd Day Air will be accommodated per product availability. Stock orders are not eligible for expedited process. The estimated expedited freight cost will be presented to customer for approval. Customer signature for freight authorization is required to activate the expedited delivery. Signed expedited freight authorization must be received by Grand General at 12:00 pm Pacific Standard Time for same day processing. Expedited order containing assembly item may be completed the next business day. If an expedited delivery order qualifies as a freight-prepaid shipment, Grand General would cover the amount for ground freight under the prepaid freight offer. Customer is responsible for the difference between ground versus expedited delivery costs. Orders are processed on a first come, first served basis. Lead time is 5-7 business days depending on volume. Orders not shipped via expedited delivery but requested to be processed as priority are subject to a 10% or minimum $100 rush order service fee.

Backorders

Orders are filled based on the availability at the time of processing. Only items filled are charged on the invoice. PO is processed on first come first served basis and is not held waiting for complete fulfillment. Orders are processed via ship and cancel (ship available inventory and cancel backorders.) Dealers are encouraged to confirm stock availability prior to placing special orders.

Claims

All packages must be inspected at time of delivery. Any visual or concealed damage must be reported to the freight carrier upon receipt and to the shipper with three (3) business days. Grand General will not replace damaged merchandise unless a claim has been documented and filed with the freight carrier at the time it was received. Keep original packing slips and boxes for inspection. Carriers assume responsibility for shipments, including all cartons as well as the satisfactory physical condition thereof, when accepting the shipment. Grand General’s responsibility terminates when the carrier accepts (signs for) the shipment. Shipping information and documentation are available upon request. Grand General can assist with claims in identifying the number of cartons/boxes shipped as well as the part numbers and quantity of each, within each carton/box when requested. Dealer’s shipment receiver MUST count the number of boxes received and verify the condition of the delivered shipment before signing the carrier’s receiving documents. It is crucial that the receiver sign for the exact number of boxes received instead of the number of pallets. Any shortage or damage to boxes or merchandise must be noted in writing on the carrier’s receiving documents in order to maintain claim rights. Notify the carrier immediately to file a claim. Do not discard the shipping container or the merchandise. (See “Shortage/Error Policy” for items missing from within the cartons/boxes shipped.) Grand General does not ship via the United States Postal Service.

General Policy

Claim for merchandise missing from an order or received in error – as opposed to items damaged or lost in transit – must be submitted complete per shipment to Grand General within 3 business days of shipment delivery in order to maintain claim rights. (See Freight/Shipping Policy for items lost in transit.) Credit memo will be issued upon verification of claim. Deductions from outstanding invoices are not accepted. Grand General reserves the right to deny claims not reported in a timely fashion.

Shortages

All shipping shortages or errors need to be reported complete per shipment to Grand General within 3 business days of receipt of the delivery in order to maintain claim rights. Please provide the sales order number (SO) and/or invoice number (SI) as well as the quantity and part number(s) of the item(s) in question. In order to ensure you are credited for the discrepancy being reported, note on the packing slip the date and person to whom the discrepancy was reported. Once verified, customer will receive credit memo to the account. Grand General reserves the right to deny shortage claims not reported in a timely fashion.

Overages

It would be appreciated if a shipping overage were also reported to Grand General. Customers will be offered the option of retaining the merchandise or returning the merchandise to Grand General at Grand General’s expense. If the items are to be returned, a Return Goods Authorization (RGA) number will be provided.

Customer Errors

Stock items or quantities ordered in error may be returned by contacting a Grand General Customer Service Representative to obtain a RGA number. The customer will have the option of returning the product immediately or during an annual stock adjustment. Customers will be responsible for return freight to Grand General and will be subject to a minimum 15% restocking fee. Custom made and special order products cannot be returned. (See Annual Stock Return Policy for coordinating instructions.)

Billing Errors

Billing errors must be reported complete per shipment to Grand General within 3 business days of shipment delivery. Customers are asked to provide the invoice number (SI), part number and quantities at issue. Once an error has been verified, corrective action via credit will be issued.

General Policy

The Grand General Limited Warranty assures that the products are free from defects in workmanship and/or materials only, within the limited warranty period specified for that product. The Limited Warranty begins at the time of initial purchase by the original consumer and applies only to the original purchaser’s installation. To be eligible for Grand General’s Limited Warranty, the product must be returned complete, free from physical abuse, not subject to improper installation and/or road hazard, and have failed to perform or function as stated. Costs related with the loss of use of the product are not covered under warranty. Items being returned for Warranty must be accompanied by a general statement as to the nature of the Warranty claim, copy of retail receipt and have a valid Returned Goods Authorization (RGA) number issued by a Grand General Customer Service Representative. Warranty claims can only be submitted through an authorized Grand General dealer where the product was originally purchased. Claims for items damaged or lost in shipment must be made to the carrier – see Grand General’s Freight Policy.

Chrome and Stainless Steel Products

Grand General extends a Six Months Limited Warranty to the original purchasing consumer ensuring that our Chrome and Stainless Steel Products are free from defects in material and/or workmanship only, under normal applications and service. The limited warranty does not cover road hazards. Products being warranted must have been purchased from an authorized Grand General dealer. Dealers are required to provide a copy of the customer’s purchase receipt when submitting requests for warranty.

Lighting Products

Incandescent – Grand General extends a One Year Limited Warranty to the original end-user ensuring that our Incandescent lighting products are free from defects in material and workmanship, under normal applications and service. Incandescent light bulbs are warranted to the original end-user for a period of six months. Warranted products must have been purchased from an authorized Grand General dealer. This warranty does not apply to severe applications such as buses, construction equipment, and off-road equipment.

LED – Grand General’s LED lighting products are warranted to the original end-user for a period of six months to five years, depending on the product. The limited warranty is extended to the original end-user certifying that the LED product is free from defects in material and/or workmanship only under normal applications and service. This limited warranty does not apply to severe applications such as buses, construction equipment and off-road equipment. LED limited warranties are as follow:

Pearl & Spyder LED Lights	5 years
Pearl and Spyder LED Pedestal Lights	3 years
Other LED Lights	3 years
LED Headlamps & LED Work Lights	3 years
Halogen Bulbs	1 year
Strobe LED Lights	1 year
Misc. LED and Decorative Lights	1 year
LED Light Bulbs	6 months
Complete Headlight Assembly	6 months
Grommet	6 months
Electrical	6 months

Grand General warrants to the original consumer that primary wires and light plugs of its manufacture will be free from defects in materials and workmanship under normal use and service for six months from the original consumer’s date of purchase. To be eligible for above limited warranty coverage, the wire must have been installed properly. Product modification and installation error will void the limited warranty.

Exceptions

Warranties are void if merchandise has been welded, cut, drilled or modified in any way. Warranty is void if the product is installed contrary to normal use or recommended installation practices. Damages arising from improper installation and usage, physical abuse or road hazards, are not the responsibility of Grand General and not covered by any of the aforementioned warranties.

Credits

All warranty claims will be evaluated and processed within 5 business days from the receipt of return. If a warranty claim is rejected, Grand General will provide a written explanation. The rejected product may be returned to the customer at the customer’s expense. Only credit against future purchases will be given upon acceptance of a return. Deductions from outstanding invoices are not accepted.

Procedure

A general statement as to the nature of the warranty and a Return Goods Authorization (RGA) number must accompany all warranty returns. An RGA number can be requested from your Grand General Customer Service Representative. Contact Grand General for procedure details. All warranty returns must be returned freight prepaid with the RGA number displayed prominently on the outside of the carton(s). Ship Warranty Returns to: Grand General Accessories Attn: Return Department 1965 E. Vista Bella Way Rancho Dominguez, CA 90220

RGAs

Outstanding RGAs will be canceled if the return items are not received within 30 days of issuance.

General Policy

One annual stock return or adjustment can be made in a 12-month period. Items returned must have been purchased within the last three years directly by the customer submitting the return request. Requests for an annual stock return must be submitted by email prior to issuance of a Returned Goods Authorization (RGA) number. Return item number and quantity must be clearly listed on the return request. Annual stock return request will be reviewed prior to RGA issuance. Returns not possessing a valid RGA number shall be rejected. Customer will have the option for the shipment to be returned at own expense.

Guidelines

Merchandise being returned must be in re-saleable condition, defined as brand new condition suitable for shipment and acceptance by another Grand General dealer. Items must be current inventory items in their original packaging with no markings or stickers other than those belonging to Grand General. Merchandise that is custom made or has been modified in any way are not eligible to be returned. All returns are subject to a minimum 15% restocking fee. Grand General reserves the right to inspect products and to decline credit if one or more of the following exists:

1. Merchandise is not in re-saleable condition, defined as not in brand new condition able to be accepted by another dealer.
2. Merchandise is obsolete, no longer available and/or on close out.
3. Merchandise purchased within the previous 6-months, or more than 3-years ago, are not eligible.
4. Merchandise is missing components.
5. Merchandise has customer label sticker.

Annual stock adjustment returns are limited to 5% of the previous year’s net purchases. Only credit against future purchases will be given upon acceptance of a return. Deductions from outstanding invoices are not accepted. Customers have the option to arrange pick-up of the merchandise not eligible for credit within 3 business days upon credit decline notification. Grand General will dispose of the declined merchandise after 3 business days. Grand General reserves the right to refuse credit for merchandise returned without a valid RGA number.

Procedure

An inventory list of the merchandise being returned must accompany the return shipment. The RGA number should be prominently displayed on each carton/box. Contact Grand General for procedure details. All returns must be returned freight prepaid. Ship Returns to: Grand General Accessories Attn: Return Department 1965 E. Vista Bella Way Rancho Dominguez, CA 90220

General Policy

Grand General dealers (including branch locations, if applicable) will be provided two sets of catalogs when new catalogs are released. Customers will also receive New Product Supplements.

Catalog Requests

Requests for additional catalogs are welcome with regular stocking orders.

Grand General Accessories (“Grand General”) is committed to maintaining the integrity, value, and competitive positioning of its product line. To support fair competition and consistent brand representation, Grand General has established this Minimum Advertised Price (MAP) Policy. This policy helps ensure that all authorized dealers compete fairly while preserving the perceived value of the Grand General brand.

1. Purpose
   This MAP Policy is intended to protect Grand General’s brand reputation and ensure equitable competition among authorized dealers. It applies to all advertising of Grand General products, regardless of channel or medium


2. Policy Overview
   This MAP Policy is unilateral and non-negotiable. It is not an agreement or contract between Grand General and any dealer. Grand General neither solicits nor accepts any dealer’s agreement or confirmation of compliance. Dealers remain entirely free to determine their own resale prices. However, Grand General may, at its sole discretion, decline to conduct business with any dealer that advertises products below the stated MAP level.


3. Scope of Products
   This policy applies to all SKUs and product lines sold under the Grand General brand


4. MAP Price Level
   Unless otherwise noted, the Minimum Advertised Price (MAP) for all Grand General products shall be no more than ten percent (10%) below the published Manufacturer’s Suggested Retail Price (MSRP). This standard applies uniformly across all SKUs and product categories, including lighting, chrome, and accessory lines.


5. Advertising Covered
   Advertising includes, but is not limited to: printed materials, online listings, websites, e-commerce platforms, email or SMS campaigns, social media posts, paid search ads, and digital promotions. Private quotes sent directly to customers in response to specific inquiries are not considered advertising.


6. Exemptions
   This MAP Policy does not apply to closeout or discontinued items clearly identified as such by Grand General, or to short-term promotions or special events pre-approved in writing by Grand General.


7. Enforcement Procedure
   Grand General will monitor advertised prices through public channels. Enforcement will follow this sequence: - First Violation: Written warning and 48 hours to correct. - Second Violation: Temporary suspension of dealer account and promotional access. - Third Violation: Termination of authorized dealer status and direct purchasing privileges. Grand General reserves the right to act immediately in cases of repeated or egregious violations.


8. Unilateral Nature of Policy
   This policy is established and enforced unilaterally by Grand General. Communications with dealers shall not be interpreted as negotiations or agreements. Grand General will not discuss MAP enforcement actions or decisions with any dealer.


9. Modifications
   Grand General reserves the right to modify, suspend, or terminate this policy at any time. Changes will be communicated in writing.