b'POLICIES & PROCEDURES POLICIES & PROCEDURESCredit memo will be issued upon verification(3)businessdaysofshipmentdelivery.materialandworkmanship,undernormalabuse or road hazards, are not the responsibilitymust be clearly listed on the return request.Procedureofclaim.DeductionsfromoutstandingCustomers are asked to provide the invoiceapplications and service. Incandescent lightof Grand General and not covered by any ofAnnual stock return request will be reviewedAninventorylistofthemerchandisebeing invoices are not accepted. number(SI),partnumberandquantitiesbulbsarewarrantedtotheoriginalend- the aforementioned warranties. prior to RGA issuance. returnedmustaccompanythereturn atissue.Onceanerrorhasbeenverified,user for a period of six months. Warrantedshipment.TheRGAnumbershouldbe GrandGeneralreservestherighttodenycorrective action via credit will be issued.productsmusthavebeenpurchasedCredits Returns not possessing a valid RGA numberprominently displayed on each carton/box.claims not reported in a timely fashion. fromanauthorizedGrandGeneraldealer.Allwarrantyclaimswillbeevaluatedandare subject to rejection and will be returned to WARRANTY POLICIES Thiswarrantydoesnotapplytosevereprocessed within five (5) business days fromsender at senders expense. Contact Grand General for procedure details. Shortages applicationssuchasbuses,constructionthereceiptofreturn.IfawarrantyclaimisAll returns must be returned freight prepaid.All shipping shortages or errors need to beGeneral Policy equipment, and off-road equipment. rejected, Grand General will provide a writtenGuidelinesreported complete per shipment to GrandThe Grand General Limited Warranty assuresexplanation.TherejectedproductmaybeMerchandisebeingreturnedmustbeinShip Returns to:General within (3) business days of receipt ofthat the products are free from defects inLEDGrand Generals LED lighting productsreturned to the customer at the customersre-saleablecondition,definedasbrandAttn: Return Department the delivery in order to maintain claim rights. workmanship and/or materials only, withinare warranted to the original end-user for aexpense. Only credit against future purchasesnewconditionsuitableforshipmentandGrand General Accessoriesthe limited warranty period specified for thatperiod of six months to five years, dependingwillbegivenuponacceptanceofareturn.acceptance by another Grand General dealer.1965 E. Vista Bella Way Please provide the sales order number (SO)product. The Limited Warranty begins at theontheproduct.ThelimitedwarrantyisDeductions from outstanding invoices are notItemsmustbecurrentinventoryitemsinRancho Dominguez, CA 90220and/orinvoicenumber(SI)aswellasthetime of initial purchase by the end-user andextended to the original end-user certifyingaccepted. their original packaging with no markings or quantity and part number(s) of the item(s) inapplies only to the original purchaser. thattheLEDproductisfreefromdefectsstickers other than those belonging to Grand question. In order to ensure you are creditedinmaterialand/orworkmanshiponlyGrand General is committed to provide creditGeneral. CATALOG POLICIESforthediscrepancybeingreported,noteTobeeligibleforGrandGeneralsLimitedunder normal applications and service. Thismemos in a timely fashion.If an expected on the packing slip the date and person toWarranty,theproductmustbereturnedlimited warranty does not apply to severecredit memo is not issued within five (5) days1.Merchandise that is custom made or hasGeneral Policywhom the discrepancy was reported. Oncecomplete,freefromphysicalabuse,notapplicationssuchasbuses,constructionof return delivery, the customer is encouragedbeen modified in any way are not eligibleGrandGeneraldealers(includingbranch verified, the customer will receive a creditsubject to improper installation and/or roadequipmentandoff-roadequipment.LEDto follow up and provide the return packageto be returned. locations,ifapplicable)willbeprovided memo to the account. hazard, and have failed to perform or functionlimited warranties are as follow: trackinginfo,ifapplicable.Afterthirty(30)two sets of catalogs when new catalogs are as stated. Costs related with the loss of use ofdays, the credit requests are no longer valid. 2.All returns are subject to a 15% restockingreleased.CustomerswillalsoreceiveNew GrandGeneralreservestherighttodenythe product are not covered under warranty.Pearl and Spyder LED Lights 5 years* fee. Grand General reserves the right toProduct Supplements.shortageclaimsnotreportedinatimelyItems being returned for Warranty must bePearl and Spyder LED 3 years Procedure inspect products and to decline credit if fashion. accompanied by a general statement as toPedestal Lamps one or more of the following exists: Catalog Requeststhe nature of the Warranty claim and haveOther LED Lights 3 years AninventorylistofthemerchandisebeingRequests for additional catalogs are welcomed GrandGeneralreservestherighttodenya valid Returned Goods Authorization (RGA)LED Headlamps & LED Work3 years returnedmustaccompanythereturn3.Merchandise is not in re-saleablewith regular stocking orders.shortageclaimsnotreportedinatimelynumber issued by a Grand General CustomerLights shipment.TheRGAnumbershouldbecondition, defined as not in brand fashion. prominently displayed on each carton/box. new condition able to be accepted by Service Representative. Halogen Bulbs 1 year another dealer. DISCLAIMEROverages WarrantyclaimscanonlybesubmittedStrobe LED Lights 1 year Contact Grand General for procedure details.GrandGeneralreservestherighttoamend It would be appreciated if shipping overagethrough an authorized Grand General dealerMisc. LED and Decorative1 year All returns must be returned freight prepaid. 4.Merchandiseisobsolete,nolongeror update our Policies & Procedures without werealsoreportedtoGrandGeneral.where the product was originally purchased. Lights Ship Warranty Returns to: available and/or on close out. notice.CustomerswillbeofferedtheoptionofLED Light Bulbs 6 months 5.Merchandise is missing components.retaining the merchandise or returning theClaims for items damaged or lost in shipmentComplete Headlight Assembly 6 months Attn: Return Department merchandisetoGrandGeneralatGrandmust be made to the carriersee GrandGrand General Accessories6.Merchandise is purchased within the last Generalsexpense.IftheitemsaretobeGenerals Freight Policy. Grommet 6 months 1965 E. Vista Bella Way6 months.returned,aReturnGoodsAuthorizationElectrical products 6 months Rancho Dominguez, CA 90220(RGA) number will be provided. Chrome and Stainless Steel Products 7.Merchandise has customer label sticker.GrandGeneralextendsaSixMonthsGrandGeneralwarrantstotheoriginalRGAs Annual stock adjustment returns are limited to Customer Errors LimitedWarrantytotheoriginalend-userconsumer that primary wires and light plugsOutstandingRGAswillbecanceledifthe5% of the previous years net purchases. Only Stock items or quantities ordered in error mayensuringthatourChromeandStainlessof its manufacture will be free from defectsreturn items are not received within 30 dayscredit against future purchases will be given be returned by contacting a Grand GeneralSteelProductsarefreefromdefectsinin materials and workmanship under normalof issuance. upon acceptance of a return. Deductions from Customer Service Representative to obtainmaterialand/orworkmanshiponly,underuseandserviceforsixmonthsfromtheoutstanding invoices are not accepted.a RGA number. The customer will have thenormal applications and service. The limitedoriginal consumers date of purchase. To beANNUAL STOCK RETURNoption of returning the product immediatelywarranty does not cover road hazards. eligible for above limited warranty coverage,Customers have the option to arrange pick-orduringanannualstockadjustment.the wire must have been installed properly.General Policy up of the merchandise not eligible for credit Customers will be responsible for returningProducts being warranted must have beenProductmodificationandinstallationerrorOne annual stock return or adjustment couldwithinthree(3)businessdaysuponcredit freight to Grand General and will be subjectpurchased from an authorized Grand Generalwill void the limited warranty. be made in a 12-month period. Items returneddeclinenotification.GrandGeneralwill to a restocking fee. (See Annual Stock Returndealer. Dealers are required to provide a copymusthavebeenpurchaseddirectlybythedisposeofthedeclinedmerchandiseafter Policy for coordinating instructions.)ofthecustomerspurchasereceiptwhenExceptions customer submitting the return request withinthree (3) business days.submitting requests for warranty. Warranties are void if merchandise has beenthe last three (3) years.GrandGeneralreservestherighttorefuse Custommadeandspecialorderproducts cannot be returned. Lighting Products welded, cut, drilled or modified in any way.Requests for an annual stock return must becreditformerchandisereturnedwithouta IncandescentGrandGeneralextendsaWarranty is void if the product is installedsubmitted by fax or E-mail prior to issuancevalid RGA number.Billing Errors One YearLimited WarrantytotheoriginalcontrarytonormaluseorrecommendedofaReturnedGoodsAuthorization(RGA) Billingerrorsmustbereportedcompleteend-userensuringthatourIncandescentinstallation practices. Damages arising fromnumber.Returnitemnumberandquantity pershipmenttoGrandGeneralwithinlightingproductsarefreefromdefectsinimproperinstallationandusage,physical 302 Grand General Accessories LLC | 1965 E. Vista Bella Way, Rancho Dominguez, CA 90220 | www.GrandGeneral.com | Tel 800.325.0578 310.631.2589 | Fax 888.289.3668 310.631.3568 Grand General Accessories LLC | 1965 E. Vista Bella Way, Rancho Dominguez, CA 90220 | www.GrandGeneral.com | Tel 800.325.0578 310.631.2589 | Fax 888.289.3668 310.631.3568 303 2024 Grand General Accessories LLC. All Rights Reserved2024 Grand General Accessories LLC. All Rights Reserved'