b'POLICIES & PROCEDURESCredit memo will be issued upon verification(3)businessdaysofshipmentdelivery.materialandworkmanship,undernormal ofclaim.DeductionsfromoutstandingCustomers are asked to provide the invoiceapplications and service. Incandescent light invoices are not accepted. number(SI),partnumberandquantitiesbulbsarewarrantedtotheoriginalend-atissue.Onceanerrorhasbeenverified,user for a period of six months. Warranted GrandGeneralreservestherighttodenycorrective action via credit will be issued.productsmusthavebeenpurchased claims not reported in a timely fashion. fromanauthorizedGrandGeneraldealer. WARRANTY POLICIES Thiswarrantydoesnotapplytosevere Shortages applicationssuchasbuses,construction All shipping shortages or errors need to beGeneral Policy equipment, and off-road equipment.reported complete per shipment to GrandThe Grand General Limited Warranty assures General within (3) business days of receipt ofthat the products are free from defects inLEDGrand Generals LED lighting products the delivery in order to maintain claim rights. workmanship and/or materials only, withinare warranted to the original end-user for a the limited warranty period specified for thatperiod of six months to five years, depending Please provide the sales order number (SO)product. The Limited Warranty begins at theontheproduct.Thelimitedwarrantyis and/orinvoicenumber(SI)aswellasthetime of initial purchase by the end-user andextended to the original end-user certifying quantity and part number(s) of the item(s) inapplies only to the original purchaser. thattheLEDproductisfreefromdefects question. In order to ensure you are creditedinmaterialand/orworkmanshiponly forthediscrepancybeingreported,noteTobeeligibleforGrandGeneralsLimitedunder normal applications and service. This on the packing slip the date and person toWarranty,theproductmustbereturnedlimited warranty does not apply to severe whom the discrepancy was reported. Oncecomplete,freefromphysicalabuse,notapplicationssuchasbuses,construction verified, the customer will receive a creditsubject to improper installation and/or roadequipmentandoff-roadequipment.LED memo to the account. hazard, and have failed to perform or functionlimited warranties are as follow:GrandGeneralreservestherighttodenyas stated. Costs related with the loss of use ofPearl and Spyder LED Lights 5 years*shortageclaimsnotreportedinatimelythe product are not covered under warranty.Pearl and Spyder LED 3 yearsfashion. Items being returned for Warranty must bePedestal Lampsaccompanied by a general statement as to GrandGeneralreservestherighttodenythe nature of the Warranty claim and haveOther LED Lights 3 yearsshortageclaimsnotreportedinatimelya valid Returned Goods Authorization (RGA)LED Headlamps & LED Work3 yearsfashion. number issued by a Grand General CustomerLightsService Representative. Halogen Bulbs 1 yearOverages WarrantyclaimscanonlybesubmittedStrobe LED Lights 1 yearIt would be appreciated if shipping overagethrough an authorized Grand General dealerMisc. LED and Decorative1 yearwerealsoreportedtoGrandGeneral.where the product was originally purchased. LightsCustomerswillbeofferedtheoptionofLED Light Bulbs 6 monthsretaining the merchandise or returning theClaims for items damaged or lost in shipmentComplete Headlight Assembly 6 monthsmerchandisetoGrandGeneralatGrandmust be made to the carriersee Grand Generalsexpense.IftheitemsaretobeGenerals Freight Policy. Grommet 6 monthsreturned,aReturnGoodsAuthorizationElectrical products 6 months(RGA) number will be provided. Chrome and Stainless Steel ProductsGrandGeneralextendsaSixMonthsGrandGeneralwarrantstotheoriginal Customer Errors LimitedWarrantytotheoriginalend-userconsumer that primary wires and light plugs Stock items or quantities ordered in error mayensuringthatourChromeandStainlessof its manufacture will be free from defects be returned by contacting a Grand GeneralSteelProductsarefreefromdefectsinin materials and workmanship under normal Customer Service Representative to obtainmaterialand/orworkmanshiponly,underuseandserviceforsixmonthsfromthe a RGA number. The customer will have thenormal applications and service. The limitedoriginal consumers date of purchase. To be option of returning the product immediatelywarranty does not cover road hazards. eligible for above limited warranty coverage, orduringanannualstockadjustment.Products being warranted must have beenthe wire must have been installed properly. Customers will be responsible for returningpurchased from an authorized Grand GeneralProductmodificationandinstallationerror freight to Grand General and will be subjectdealer. Dealers are required to provide a copywill void the limited warranty.to a restocking fee. (See Annual Stock Returnofthecustomerspurchasereceiptwhen Policy for coordinating instructions.)submitting requests for warranty. ExceptionsCustommadeandspecialorderproductsWarranties are void if merchandise has been cannot be returned. Lighting Products welded, cut, drilled or modified in any way. IncandescentGrandGeneralextendsaWarranty is void if the product is installed Billing Errors One YearLimited Warrantytotheoriginalcontrarytonormaluseorrecommended Billingerrorsmustbereportedcompleteend-userensuringthatourIncandescentinstallationpractices.Damagesarising pershipmenttoGrandGeneralwithinlightingproductsarefreefromdefectsinfromimproperinstallationandusage, 440 Grand General Accessories LLC | 1965 E. Vista Bella Way, Rancho Dominguez, CA 90220 | www.GrandGeneral.com | Tel 800.325.0578 310.631.2589 | Fax 888.289.3668 310.631.3568 2023 Grand General Accessories LLC. All Rights Reserved2022 Lighting Catalog VOL16 Part 10 Auxillary.indd 440 11/22/22 10:46 AM'