b'POLICIES & PROCEDURESTERMS AND CONDITIONS Californialaw. ThecostsincludeattorneysGeneralbarcodescanningappis fees, court or other collection costs, and feesdesignedtoprovideourcustomers General Policy and costs of any appeal. with a fast and easy way to submit Customersareexpectedtopayfortheorders electronically.products and services provided as stipulatedNew Accounts 6.Customers are encouraged to use a bytheacceptanceofpaymenttermsandNew customers and inactive dealer accountsunique Purchase Order (PO) number conditions.DelinquentaccountsaddtoarerequiredtocompleteacurrentGrandon every order to help identify each Grand Generals overhead costs, which areGeneral dealer application.The initial ordershipment.Emailsmustcontain ultimatelypassedalongtoallaccounts.for domestic dealers must be a stock order ofUniqueEmailSubject,forexample, Dealersnotcomplyingtotheagreednetminimum $1,500 on in-stock inventory. Company Name + PO Number/Date.termaresubjecttohavingopenaccount7.Orders sent in excel format (.csv, .xls, status and/or other privileges rescinded. .xlsx) bypass the traditional data-entry ORDERING GUIDELINES queue, eliminate any typo and would Payment Terms General Policy help the order be processed faster. Net 30 All purchase orders are subject to acceptanceOrder Revision and CancellationAcceptable forms of Net 30 term paymentsbyGrandGeneral.GrandGeneralwill1.Revisionandcancellationtothe for U.S. and Canada: acknowledge receipt of email orders to theoriginal order is accepted via E-mail 1.Check originalemailsenderwithin24hoursofor fax before the order closes at 12pm 2.ACH or Wire Transfer receipt. PSTonthefollowingbusinessday. Each revision resets the POs place in Ifemailacknowledgementisnotreceivedthe processing queue.Net 30 is defined as accounts with paymentwithin24hours,pleasecontactGrand2.New PO is required for add-ons after due within 30 days from the date of invoice.Generaltoensureyourorderhasbeenthe order is closed.Accounts not paid within 30 days are subjectsecured.Customerswhoorderbyfaxare3.A$20cancellationfeeappliesto to being placed on credit hold and assessedencouragedtocontactGrandGeneraltocancellation after the revision window a 1.5% service charge, each month (annualconfirm receipt. isclosedandorderisinprocess. rate of 18%) or the maximum rate otherwiseOrders in the finishing stage cannot allowed by law, on past due invoices. Invoicewithduedateandtrackingbe canceled.information will be E-mailed to customers Privilegesandbenefitsaresubjecttobeauthorized E-mail addresses when order is inBackordersrevoked for accounts not meeting the nettransit. Orders are filled based on the availability at term.Orderscanbedelayedifpaymentthe time of processing.Only items filled are hasnotbeenreceivedbytheduedate.Any and all dealer account updates, includingcharged on the invoice.PO is processed on Delinquentaccountsnettermwillbepurchasing and A/P contacts, new ship-toa first come first served basis and is not held rescinded and be required to make paymentand/or bill-to addresses, phone numbers andwaiting for complete fulfillment.Orders are up-front.emails, is the responsibility of the customer.processed via ship and cancel (ship available NotificationtoGrandGeneralshouldbeinventory and cancel backorders.)PREPAID relayedinatimelymannerbycontacting Acceptable forms of prepaid payments: your Account Manager in writing. Dealersareencouragedtoconfirmstock 1.CHECK availability prior to placing special orders.2.ACH or WIRE TRANSFER Minimum Orders3.CREDIT CARDVisa or MasterCard Minimumstockorderis$200toanyoneLead Timelocation.Orderslessthan$200willbeItisGrandGeneralspolicytoshipall Cashondelivery(COD)ordersarenotassessed a $5 processing fee in addition toorders,submittedinaccordancewiththe accepted. freight cost. aforementionedguidelines,within3-5 Newcustomersopeningstockorderbusiness days of receipt (except for special All payments must be made in U.S. dollars. minimum is $1,500 on in-stock inventory. orders and custom made products).Returned Payment Fee Exceptions: Lead time is subject to change.If payment is not honored by the customersSubmission of Ordersfinancial institution upon initial submission,1.Orders can be submitted in any of theFREIGHT AND SHIPPING POLICIESa $35 processing fee will be assessed to thefollowing ways:dealer account. 2.E-mailorders@grandgeneral.com Freight Prepaid Offer & General Policy3.FAX(888)289-3668or(310)631- Freightprepaid(FPP)offerisanadded Collection Costs 3568 benefit to eligible dealers with upstanding Delinquentaccountsrequiringassistance4.WEBSITECustomersmayrequestpayment history.The offer is on a per-order of an attorney or collection agency will bewebsite login to place orders online.basis for in-stock items. FPP order shipped chargedthelegalcostsaspermittedby1 authorized login per dealer account. using the most economical carrier available 5.SMARTPHONEAPPTheGrandat Grand Generals sole discretion.438 Grand General Accessories LLC | 1965 E. Vista Bella Way, Rancho Dominguez, CA 90220 | www.GrandGeneral.com | Tel 800.325.0578 310.631.2589 | Fax 888.289.3668 310.631.3568 2023 Grand General Accessories LLC. All Rights Reserved2022 Lighting Catalog VOL16 Part 10 Auxillary.indd 438 11/22/22 10:46 AM'