b'POLICIES & PROCEDURESphysical abuse or road hazards, are not thenumber. Return item number and quantityAn inventory list of the merchandise being responsibilityofGrandGeneralandnotmust be clearly listed on the return request.returnedmustaccompanythereturn coveredbyanyoftheaforementionedAnnual stock return request will be reviewedshipment.TheRGAnumbershouldbe warranties. prior to RGA issuance. prominently displayed on each carton/box.Credits Returns not possessing a valid RGA numberContact Grand General for procedure details. Allwarrantyclaimswillbeevaluatedandare subject to rejection and will be returnedAll returns must be returned freight prepaid.processed within five (5) business days fromto sender at senders expense.Ship Returns to:the receipt of return. If a warranty claim isGuidelinesrejected, Grand General will provide a writtenAttn: Return Department explanation. TherejectedproductmaybeMerchandisebeingreturnedmustbeinGrand General Accessoriesreturned to the customer at the customersre-saleablecondition,definedasbrand1965 E. Vista Bella Way expense. Only credit against future purchasesnewconditionsuitableforshipmentandRancho Dominguez, CA 90220will be given upon acceptance of a return.acceptance by another Grand General dealer. DeductionsfromoutstandinginvoicesareItemsmustbecurrentinventoryitemsinCATALOG POLICIESnot accepted. their original packaging with no markings or stickers other than those belonging to GrandGeneral PolicyGrandGeneraliscommittedtoprovideGeneral. GrandGeneraldealers(includingbranch creditmemosinatimelyfashion.Ifanlocations,ifapplicable)willbeprovided expected credit memo is not issued withinMerchandisethatiscustommadeorhastwo sets of catalogs when new catalogs are five (5) days of return delivery, the customerbeen modified in any way are not eligible toreleased.CustomerswillalsoreceiveNew is encouraged to follow up and provide thebe returned. Product Supplements.returnpackagetrackinginfo,ifapplicable.All returns are subject to a 15% restocking After thirty (30) days, the credit requests arefee.GrandGeneralreservestherighttoCatalog Requestsno longer valid. inspect products and to decline credit if one Requestsforadditionalcatalogsare or more of the following exists: welcomed with regular stocking orders.ProcedureAn inventory list of the merchandise beingMerchandise is not in re-saleable condition, returnedmustaccompanythereturndefined as not in brand new condition ableDISCLAIMERshipment.TheRGAnumbershouldbeto be accepted by another dealer. Grand General reserves the right to amend prominently displayed on each carton/box. Merchandise is obsolete, no longer availableor update our Policies & Procedures without Contact Grand General for procedure details.and/or on close out. notice.All returns must be returned freight prepaid. Merchandise is missing components.Ship Warranty Returns to: Merchandise is purchased within the last 6 Attn: Return Departmentmonths.Grand General AccessoriesMerchandise has customer label sticker.1965 E. Vista Bella Way Rancho Dominguez, CA 90220 Annual stock adjustment returns are limited to 5% of the previous years net purchases. RGAs Onlycreditagainstfuturepurchaseswill OutstandingRGAswillbecanceledifthebegivenuponacceptanceofareturn. return items are not received within 30 daysDeductionsfromoutstandinginvoicesare of issuance. not accepted.ANNUAL STOCK RETURN Customers have the option to arrange pick-up of the merchandise not eligible for credit General Policy within three (3) business days upon credit Oneannualstockreturnoradjustmentdeclinenotification.GrandGeneralwill could be made in a 12-month period. Itemsdispose of the declined merchandise after returned must have been purchased directlythree (3) business days.bythecustomersubmittingthereturnGrand General reserves the right to refuse request within the last three (3) years.credit for merchandise returned without a Requests for an annual stock return must bevalid RGA number.submitted by fax or E-mail prior to issuance ofaReturnedGoodsAuthorization(RGA)ProcedureGrand General Accessories LLC | 1965 E. Vista Bella Way, Rancho Dominguez, CA 90220 | www.GrandGeneral.com | Tel 800.325.0578 310.631.2589 | Fax 888.289.3668 310.631.3568 441 2023 Grand General Accessories LLC. All Rights Reserved2022 Lighting Catalog VOL16 Part 10 Auxillary.indd 441 11/22/22 10:46 AM'