b'POLICIES & PROCEDURESLift gate service can be pre-arranged leavingbased on estimated order completion. WillClaimsthe pallet by the outside delivery entrance.CallserviceisnotavailableforcustomersAll packages must be inspected at time of No inside delivery service. Customers whoshowing up without an appointment. delivery.Anyvisualorconcealeddamage choosetheirowncarrierswillassumemust be reported to the freight carrier upon fullresponsibilityforrateandinsuranceWillCallordersnotpickeduporPrepaidreceiptandtotheshipperwithinthree negotiation and shipping coordination. ordersnotpaidwithinthree(3)business(3)businessdays.GrandGeneralwillnot daysaftercompletionwillbeassessedareplacedamagedmerchandiseunlessa Completedordermustbeshippedwithin5%orminimum$20perdaystoragefee,claim has been documented and filed with three (3) business days.Grand General doeswhichever is higher.Future Will Call servicethe freight carrier at the time it was received. not offer storage.For orders not shippedprivilege will be rescinded.Order needed toKeeporiginalpackingslipsandboxesfor within(3)businessdays,a5%oftotalorbe returned back to inventory is subject toinspection.minimum $20 daily storage fee, whichever is15% restocking fee in addition to the daily higher, will apply.storage fee. Carriers assume responsibility for shipments, Dealer accounts or orders not qualifying forincluding all cartons as well as the satisfactory freight prepaid are FOB Rancho Dominguez,International Orders physical condition thereof, when accepting CA 90220, and will be shipped Prepay andStock shipments going to final destinationsthe shipment. Grand Generals responsibility AddviaGrandGeneralsshipperaccount.outside the continental 48 U.S. States will beterminates when the carrier accepts (signs Third partys freight account service is notshipped to the customer appointed shippingfor) the shipment. Shipping information and available. agentorbrokerwithinthecontinentaldocumentation are available upon request.United States in accordance with the termsdocumentation are available upon request.Chrome & Stainless Steel Accessories for U.S. customers. GrandGeneralcanassistwithclaimsin Stockordersexceeding$1,400onin- Completed order must be shipped within 3identifyingthenumberofcartons/boxes stock products from the regular Chrome &business days.Grand General does not offershippedaswellasthepartnumbersand Stainless Steel Accessories product category,storage.Forordersnotshippedwithin3quantityofeach,withineachcarton/box or on combined in-stock products from bothbusiness days, a 5% of total or minimum $20when requested.the Chrome & Stainless Steel Accessories anddailystoragefee,whicheverishigher,willDealers shipment receiver MUST count the Lighting&Accessoriesproductcategories,apply.numberofboxesreceivedandverifythe willbeshippedfreightprepaidtoonecondition of the delivered shipment before location within the continental 48 U.S. States. Expedited Delivery & Rush Orders signing the carriers receiving documents. It Small fill-in orders to be shipped via expeditedis crucial that the receiver signs for the exact Lighting & Accessories delivery service such as Next Day Air, 2nd Daynumberofboxesreceivedinsteadofthe Stock orders exceeding $700.00 on selectedAir and 3rd Day Air will be accommodatednumber of pallets. Any shortage or damage in-stockproductsfromtheLighting&per product availability. Stock orders are notto boxes or merchandise must be noted in Accessories product category will be shippedeligible for expedited process. The estimatedwriting on the carriers receiving documents freight prepaid to one location within theexpeditedfreightcostwillbepresentedinordertomaintainclaimrights.Notify continental 48 U.S. States. Products eligibletothecustomerforapproval.Customerthe carrier immediately to file a claim. Do for $700 freight prepaid are: signature for freight authorization is requirednotdiscardtheshippingcontainerorthe to activate the expedited delivery. merchandise. (See Shortage/Error Policy for Lights only Signedexpeditedfreightauthorizationitems missing from within the cartons/boxes Exclusionsareheadlights,headlamps,off- must be received by Grand General at 12:00shipped.)road & driving lights, grommets, bezels, lightpmPacificStandardTimeforsameday kits with grommets & pigtails and pedestalprocessing.ExpeditedorderscontainingGrand General does not ship via the United lights. assembly items may be completed the nextStates Postal Service.Will Call & Prepaid Orders business day. ORDER PROCESSING ERROR POLICIESWillCallordershavethesameprocessingIf an expedited delivery order qualifies as a leadtimeasotherstockordersandarefreightprepaidshipment,GrandGeneralGeneral Policysubjecttothesameproductavailability.would cover the amount for ground freightClaimformerchandisemissingfroman (See Order Guidelines/Lead Times for moreundertheprepaidfreightoffer.Customerorder or received in erroras opposed to information).Smallfill-inordersrequestedisresponsibleforthedifferencebetweenitems damaged or lost in transitmust be tobeprocessedaspriorityaresubjecttoground versus expedited delivery costs. submitted complete per shipment to Grand the rush order service fee. (See ExpeditedGeneralwithinthree(3)businessdaysof DeliveryandRushOrdersformoreOrdersareprocessedonafirstcome,shipment delivery in order to maintain claim information) firstservedbasis.Ordersnotshippedviarights. (See Freight/Shipping Policy for items expediteddeliverybutrequestedtobelost in transit.)GrandGeneralcustomercareteamwillprocessed as priority are subject to a 10% or arrangeawillcallpick-upappointmentminimum $100 rush order service fee.Grand General Accessories LLC | 1965 E. Vista Bella Way, Rancho Dominguez, CA 90220 | www.GrandGeneral.com | Tel 800.325.0578 310.631.2589 | Fax 888.289.3668 310.631.3568 439 2023 Grand General Accessories LLC. All Rights Reserved2022 Lighting Catalog VOL16 Part 10 Auxillary.indd 439 11/22/22 10:46 AM'