Policies and Procedures

Wholesale Distributor

Grand General Lighting and Accessories is a wholesaleer.

Grand General Accessories is a business-to-business wholesale distributor established in California, USA in 1984.  Our products are available through our elite network of authorized dealers. You must be an authorized Grand General dealer, distributor or OEM to order direct. Contact us for dealer application inquiry or ask your favorite Parts Store, Chrome Shops, Truck Dealerships or Truckstops for Grand General products.

Payment Terms and Conditions

  • Net 30

    Acceptable forms of Net 30 term payments:

    1. Check
    2. ACH or Wire Transfer

    Net 30 is defined as accounts with payment due within 30 days from the date of invoice. Accounts not paid within 30 days are subject to being placed on credit hold and assessed a 1.5% service charge, each month (annual rate of 18%) or the maximum rate otherwise allowed by law, on past due invoices.  

    All privileges and benefits are subject to be revoked for accounts not meeting the net term.  Orders can be delayed if payment has not been received by due date.  Overdue account will be required to pay cash in advance (CIA). Checks will be accepted and orders will be released after bank has cleared the check.


    PREPAID

    Acceptable forms of prepaid payments:

    1. CHECK
    2. ACH or WIRE TRANSFER
    3. Credit Card – Visa or MasterCard

    Cash on delivery (COD) is not accepted.

    All payments must be made in U.S. dollars.

  • If payment is not honored by the customer’s financial institution upon initial submission, a $35 returned payment fee will be assessed to the dealer account.  

  • Delinquent accounts requiring assistance of an attorney or collection agency will be charged the legal costs as permitted by California law. The costs include attorneys’ fees, court or other collection costs, and fee and costs of any appeal.

  • Customers are expected to pay for the products and services provided as stipulated by the acceptance of payment terms and conditions. Delinquent accounts add to Grand General’s overhead costs, which are ultimately passed along to all accounts. Dealers not complying to the agreed net term are subject to having open account status and/or other privileges rescinded.

  • New customers and inactive dealer accounts are required to complete a current Grand General dealer application.  The initial order must be a stock order of minimum $1,200 on in-stock inventory.  

Ordering Guidelines

  • Minimum order is $250 to any one location. Orders less than $250 will be assessed a $5 processing fee in addition to freight cost.

    New customer’s opening stock order minimum is $1,200 on in-stock inventory.

  • Orders can be submitted in any of the following ways:

    1. EMAIL – orders@grandgeneral.com
    2. FAX – (888) 289-3668 or (310) 631-3568
    3. WEBSITE – Customers may request website login to place orders online.  1 authorized login per dealer account.
    4. SMARTPHONE APP – The Grand General barcode scanning app is designed to provide our customers with a fast and easy way to submit orders electronically.

    Customers are encouraged to use unique Purchase Order (PO) number on every order to help identify each shipment.

  • Revision to the original order is accepted via email or fax before the order closes at 12pm PST on the following business day.

    A new PO is required for add-on’s after the order is closed.

  • Dealers are encouraged to check stock availability prior to placing special orders. Orders are filled based on availability at the time of processing and only items filled are charged on the invoice. Grand General does not hold orders waiting for complete fulfillment. Customers have the option to set up their dealer account as having the back orders shipped with the next purchase order or cancelled. 

  • Orders with Barcode Label Requirements

    Orders with barcode label requirements are subject to a 10% service charge.

  • It is Grand General’s policy to ship all orders, submitted in accordance with the aforementioned guidelines, within 3-5 business days of receipt (except for special orders and custom made products).

    COVID-19 Exceptions: Team Grand General is doing our best to maintain the service level our dealers have been accustomed to while observing CDC guidelines and California mandates. Current lead time is 5-7 business days.

  • Grand General will acknowledge receipt of email orders to the original email sender within 24 hours of receipt.

    If email acknowledgement is not received within 24 hours, please contact Grand General to ensure your order has been secured. Customers who order by fax are encouraged to call Grand General to confirm receipt. 

    Invoice with due date and tracking information will be emailed to customer’s authorized email addresses when order is in transit.

Freight and Shipping Policies

  • Freight prepaid offer is an added benefit to eligible dealers with upstanding payment history.  The offer is on a per-order basis for in-stock items. FPP order is shipped using the most economical carrier available at Grand General’s sole discretion.

    Lift gate service can be pre-arranged leaving pallet by the outside delivery entrance. No inside delivery service. Customers who choose their own carriers will assume full responsibility for rate and insurance negotiation and shipping coordination within 2 business days.

    Dealer accounts or orders not qualifying for freight prepaid are FOB Rancho Dominguez, CA 90220, and will be shipped “Prepay and Add” via Grand General’s shipper account.  Third party freight collect service is not available.

  • Stock order exceeding $1,200 on in-stock products from the regular Chrome & Stainless Steel Accessories product category, or on combined in-stock products from both the Chrome & Stainless Steel Accessories and Lighting & Accessories product categories, will be shipped freight prepaid to one location within the continental 48 U.S. States.

  • Stock order exceeding $600.00 on selected in-stock products from Lighting & Accessories product category will be shipped freight prepaid to one location within the continental 48 U.S. States. Products eligible for $600 freight prepaid are:

    • Lights only (exclusions are headlights, headlamps, off-Road & driving lights and pedestal lights)
    • Individual pigtails
  • Will Call orders require the same processing lead time as other stock orders and they are subject to the same product availability. (See “Order Guidelines/Lead Times” for more information). Orders requested to be processed as priority will be subject to a 10% or minimum $100 rush order service fee. 

    Grand General customer care team will arrange a pick-up appointment based on estimated order completion. Will call service is not available for customer showing up without an appointment.

    Will Call orders not picked up within 3 days after completion appointment will be assessed a $20 per day storage fee.  Order needed to be return back to inventory is subject to 15% restocking fee in addition to the daily storage fee.  Future Will Call service privilege will be rescinded.

  • Stock shipments going to final destinations outside the continental 48 U.S. States will be shipped to the customer appointed shipping agent or broker within the continental United States in accordance with the terms for U.S. customers.

  • Orders to be shipped via expedited delivery service such as Next Day Air, 2nd Day Air and 3rd Day Air will be accommodated per product availability. The estimated expedited freight cost will be presented to customer for approval. Customer is required to return their acceptance of the additional expenses to activate the expedited delivery.

    If an expedited delivery order qualifies as a freight-prepaid shipment, Grand General would cover the amount for ground freight under the prepaid freight offer. Customer is responsible for the difference between ground versus expedited delivery costs.

    Signed expedited freight authorization must be received by Grand General at 12:00 pm Pacific Standard Time for same day processing. Expedited order containing assembly item may be completed the next business day.

    Orders are processed on a first come, first served basis. Lead time is 5-7 business days depending on volume. Orders not shipped via expedited delivery but requested to be processed as priority are subject to a 10% or minimum $100 rush order service fee.

  • Drop ship service is available to qualified stocking dealers with a $20 service charge at wholesale cost per each ship-to address within the continental United States. Dealers are encouraged to carry sufficient inventories to preclude the need for drop ship orders.

    Requests for drop ship service must be submitted by fax or email with the complete recipient information. Drop ship orders are “stand alone” and must be submitted separately from stock orders.

    Freight for drop ship orders are processed as FOB Rancho Dominguez, CA and will be shipped “Prepay and Add”.

  • Dealers are encouraged to check stock availability prior to placing special orders. Orders are filled based on availability at the time of processing and only items filled are charged on the invoice. Grand General does not hold orders waiting for complete fulfillment. Customers have the option to set up their dealer account as having the back orders shipped with the next purchase order or cancelled. 

  • All packages must be inspected at time of delivery. Any visual or concealed damage must be reported to the freight carrier upon receipt and to the shipper with three (3) business days. Grand General will not replace damaged merchandise unless a claim has been documented and filed with the freight carrier at the time it was received. Keep original packing slips and boxes for inspection.

    Carriers assume responsibility for shipments, including all cartons as well as the satisfactory physical condition thereof, when accepting the shipment. Grand General’s responsibility terminates when the carrier accepts (signs for) the shipment. Shipping information and documentation are available upon request.

    Grand General can assist with claims in identifying the number of cartons/boxes shipped as well as the part numbers and quantity of each, within each carton/box when requested.

    Shipment receiver MUST count the number of boxes received and verify the condition of the delivered shipment before signing the carrier’s receiving documents. It is crucial that the receiver sign for the exact number of boxes received instead of the number of pallets. Any shortage or damage to boxes or merchandise must be noted in writing on the carrier’s receiving documents in order to maintain claim rights. Notify the carrier immediately to file a claim. Do not discard the shipping container or the merchandise. (See “Shortage/Error Policy” for items missing from within the cartons/boxes shipped.)

    Grand General does not ship via United States Postal Service.

Shortage and Error Policies

  • Claims for merchandise missing from an order or received in error – as opposed to items damaged or lost in transit – must be submitted to Grand General within 3 business days of shipment delivery in order to maintain claim rights. (See Grand General’s Freight/Shipping Policy for items lost in transit.)

    Only credit will be issued upon verification of claim. Deductions from outstanding invoices are not accepted.

    Grand General reserves the right to deny claims not reported in a timely fashion.

  • All shipping shortages or errors need to be reported to Grand General within 3 business days of receipt of the delivery in order to maintain claim rights.

    Please be provide the sales order number (SO) and/or invoice number (SI) as well as the quantity and part number(s) of the item(s) in question. In order to ensure you are credited for the discrepancy being reported, note on the packing slip the date and person to whom the discrepancy was reported. Once verified, customer will have receive credit to the account.

    Grand General reserves the right to deny shortage claims not reported in a timely fashion.

  • It would be appreciated if a shipping overage were also reported to Grand General. Customers will be offered the option of retaining the merchandise or returning the merchandise to Grand General at Grand General’s expense. If the items are to be returned, a Return Goods Authorization (RGA) number will be provided.

  • Stock item or quantity ordered in error may be returned by contacting a Grand General Customer Service Representative to obtain a RGA number. The customer will have the option of returning the product immediately or during an annual stock adjustment. Customers will be responsible for return freight to Grand General and will be subject to a 15% restocking fee. Custom made and special order products cannot be returned. (See Grand General’s Annual Stock Return Policy for coordinating instructions.)

  • Billing errors must be reported to Grand General within 3 business days of shipment delivery. Customers are asked to provide the invoice number (SI), part number and quantities at issue. Once an error has been verified, corrective action via credit will be issued.

Warranty Policies

  • Warranty claims may only be submitted through an authorized Grand General dealer where the product was originally purchased.

    The Grand General Limited Warranty assures that the products are free from defects in workmanship and/or materials only, within the limited warranty period specified for that product. The Limited Warranty begins at the time of initial purchase by the end-user and applies only to that original purchaser.

    To be eligible for Grand General’s Limited Warranty, the product must be returned complete, free from physical abuse, not subject to improper installation and/or road hazard, and have failed to perform or function as stated. Costs related with the loss of use of the product are not covered under warranty. Items being returned for “Warranty” must be accompanied by a general statement as to the nature of the Warranty claim and have a valid Returned Goods Authorization (RGA) number issued by a Grand General Customer Service Representative.

    Claims for items damaged or lost in shipment must be made to the carrier – see Grand General’s Freight Policy.

  • Grand General extends a Six Months Limited Warranty to the original end-user ensuring that our Chrome and Stainless Steel Products are free from defects in material and/or workmanship only, under normal applications and service. The limited warranty does not cover road hazard.

    Products being warranted must have been purchased from an authorized Grand General dealer. Dealers are required to provide a copy of the customer’s purchase receipt when submitting requests for warranty.

  • Incandescent – Grand General extends a One Year Limited Warranty to the original end-user ensuring that our Incandescent lighting products are free from defects in material and workmanship, under normal applications and service. Incandescent light bulbs are warranted to the original end-user for a period of six months. Warranted products must have been purchased from an authorized Grand General dealer. This warranty does not apply to severe applications such as buses, construction equipment, and off-road equipment.

    LED – Grand General’s LED lighting products are warranted to the original end-user for a period of six months to five years, depending on the product. The limited warranty is extended to the original end-user certifying that the LED product is free from defects in material and/or workmanship only under normal applications and service. This limited warranty does not apply to severe applications such as buses, construction equipment and off-road equipment. LED limited warranties are as follow:

    Pearl & Spyder LED Lights 5 years*
    Pearl and Spyder LED Pedestal Lights 3 years
    Other LED Lights 3 years
    LED Headlamps & LED Work Lights 3 years
    Halogen Bulbs 1 year
    Strobe LED Lights 1 year
    Misc. LED and Decorative Lights 1 year
    LED Light Bulbs 6 months
    Complete Headlight Assembly 6 months

    Grand General warrants to the original consumer that primary wires and light plugs of its manufacture will be free from defects in materials and workmanship under normal use and service for six months from the original consumer’s date of purchase. To be eligible for above limited warranty coverage, the wire must have been installed properly. Product modification and installation error will void the limited warranty.

  • Warranties are void if merchandise has been welded, cut, drilled or modified in any way. Warranty is void if the product is installed contrary to normal use or recommended installation practices. Damages arising from improper installation and usage, physical abuse or road hazards, are not the responsibility of Grand General and not covered by any of the aforementioned warranties.

  • All warranty claims will be evaluated and processed within 5 business days from the receipt of return. If a warranty claim is rejected, Grand General will provide a written explanation. The rejected product may be returned to the customer at the customer’s expense. Only credit against future purchases will be given upon acceptance of a return. Deductions from outstanding invoices are not accepted.

  • A general statement as to the nature of the warranty and a Return Goods Authorization (RGA) number must accompany all warranty returns. An RGA number can be requested from your Grand General Customer Service Representative.

    All warranty returns must be returned freight prepaid with the RGA number displayed prominently on the outside of the carton(s).

    Ship Warranty Returns to:

    Grand General Accessories
    Attn: Return Department
    1965 E. Vista Bella Way
    Rancho Dominguez, CA 90220

  • Outstanding RGAs will be automatically cancelled if not used within 30 days of issuance.

Annual Stock Return

  • One annual stock return or adjustment may be made in a 12-month period. Items returned must have been purchased directly by the customer submitting the return request within the last three years. 

    Requests for an annual stock return must be submitted by fax or email prior to issuance of a Returned Goods Authorization (RGA) number. Return item number and quantity must be clearly listed on the return request. Annual stock return request will be reviewed prior to RGA issuance.

    Returns not possessing a valid RGA number are subject to rejection and will be returned to sender at sender’s expense.

  • Merchandise being returned must be in re-saleable condition, defined as a condition suitable for shipment and acceptance by another Grand General customer. Items must be current inventory items in their original packaging with no markings or stickers other than those belonging to Grand General.

    Merchandise that is custom made or has been modified in any way cannot be returned.

    All returns are subject to a 15% restocking fee. Returns requiring repackaging will be subject to a 25% repackaging and restocking fee. Grand General reserves the right to inspect products and to withhold credit if one or more of the following exists:

    • Merchandise is not in re-saleable condition.
    • Merchandise is obsolete, no longer available and/or on close out.
    • Merchandise is missing components.
    • Merchandise has customer label sticker.
    • Merchandise cannot be repackaged.

    Annual stock adjustment returns are limited to 5% of the previous year’s net purchases. Only credit against future purchases will be given upon acceptance of a return. Deductions from outstanding invoices are not accepted.

    Customer has the option to arrange pick-up of the rejected merchandise not eligible for credit within 3 business days upon credit rejection notification.  Grand General will dispose of the rejected merchandise after 3 business days.

    Grand General reserves the right to refuse credit for merchandise returned without a valid RGA number.

  • An inventory list of the merchandise being returned must accompany each return. The RGA number should be prominently displayed on each carton/box.

    All returns must be returned freight prepaid.

    Ship Returns to:

    Grand General Accessories
    Attn: Return Department
    1965 E. Vista Bella Way
    Rancho Dominguez, CA 90220

Catalog Policies

  • Grand General dealers (including branch locations, if applicable) will be provided two sets of catalogs when new catalogs are released. Customers will also receive New Product Supplements.

  • Requests for additional catalogs are welcomed with regular stocking orders.

Disclaimer

Grand General reserves the right to amend or update our Policies & Procedures without notice.