Order Info – Policies and Procedures

Wholesale Distributor

Grand General Lighting and Accessories is a wholesaleer.

Grand General Accessories Mfg. products are available through our network of authorized dealers. You must be an authorized Grand General dealer, distributor or OEM to order direct. Contact us for dealer information or ask your favorite Chrome Shops, Truck Dealerships or Truckstops for Grand General products.

Terms and Conditions

  • Net 30

    Acceptable forms of Net 30 term payments:

    1. Check
    2. ACH or Wire Transfer

    Net 30 is defined as accounts with payment due within 30 days from the date of invoice. Accounts not paid within 30 days are subject to being placed on credit hold and assessed a 1.5% service charge, each month, on past due invoices.

    Delinquent accounts will be required to pay cash in advance (CIA). Checks will be accepted but orders will not be released until the bank has cleared the check.


    PREPAID

    Acceptable forms of prepaid payments:

    1. CHECK
    2. ACH or WIRE TRANSFER
    3. Credit Card – Visa or MasterCard

    Cash on delivery (COD) orders are not accepted.

  • All returned checks will be assessed a $20 handling fee.

  • Accounts sent to collection will be assessed a 20% collection fee.

  • All customers are expected to pay for the products provided as stipulated by acceptance of our payment terms. Delinquent accounts add to Grand General’s overhead costs, which are ultimately passed along to our customers. All customers are expected to pay for the products provided as stipulated by acceptance of our payment terms. Accounts not complying are subject to having their open account status and other privileges rescinded.

  • New customers whose credit application processing has not yet been completed may make immediate payments by credit card.

    All new accounts will be required to submit a Grand General credit application even if they wish to be a pre-pay account.

Ordering Guidelines

  • There is a minimum order of $200 to any one location. Orders less than $200 will be assessed a $5 processing fee in addition to shipping. New customer initial orders must be for $1,000 or more.

  • Orders can be submitted in any of the following ways:

    1. EMAIL – orders@grandgeneral.com
    2. FAX – (888) 289-3668 or (310) 631-3568
    3. PHONE – Phone orders should be limited to small orders, such as add-ons to orders already submitted or fill-ins occurring between larger restocking orders. To avoid errors, customers are encouraged to submit orders by email, fax or smartphone app.
    4. SMARTPHONE APP – The Grand General barcode scanning app is designed to provide our customers with a fast and easy way to submit orders electronically.
  • Whenever possible, revisions to orders made by phone – additions or deletions – should also be submitted via fax or email to reduce the possibility of errors. If it is too late to add to an existing order, a new PO number will be required.

  • Customers have the option to set up their dealer account as having the back orders shipped with the next available purchase order or cancelled. Back orders resulting from a freight prepaid qualifying order will be shipped freight prepaid.

  • Orders with Barcode Label Requirements

    Orders with barcode label requirements are subject to a 10% service charge.

  • It is Grand General’s policy to ship all orders, submitted in accordance with the aforementioned guidelines, within 3 business days of receipt (except for special orders and custom made products).

  • Grand General will acknowledge receipt of email orders via email within 24 hours of receipt. If acknowledgement is not received within 24 hours, please contact Grand General to ensure your order has been received.

    Customers who order by fax are encouraged to call Grand General to confirm receipt. Customers will receive confirmation of orders upon request.

    All orders must contain a Purchase Order (PO) number.

Freight / Shipping Policies

  • Orders will be shipped using the most economical carrier available at Grand General’s discretion. Customers who choose their own carriers will assume full responsibility for rate and insurance negotiation and shipping coordination within 3 business days.

    Orders not qualifying for prepaid freight are FOB Rancho Dominguez, CA 90220, and will be shipped “Prepay and Add”.

  • Stock orders exceeding $1,000 on products from the regular Chrome & Stainless Steel Accessories product category, or on combined products from both the Chrome & Stainless Steel Accessories and Lighting & Accessories product categories, will be shipped freight prepaid to one location within the continental 48 U.S. States.

  • Stock orders exceeding $500.00 on selected products from Lighting & Accessories product category will be shipped freight prepaid to one location within the continental 48 U.S. States. Products eligible for $500 freight prepaid are:

    • Lights only (exclusions are headlamps, off-Road & driving lights and pedestal lights)
    • Individual pigtails
  • Will Call orders require a lead time of 3 business days prior to pick up depending on availability. (See “Order Guidelines/Lead Times” for more information). Orders not picked up within 3 business days after completion will be assessed a $20 handling/processing fee and future Will Call orders may not be accepted.

  • Shipments to locations outside the continental 48 U.S. States will be shipped to the appropriate shipping agent or broker within the continental United States in accordance with the terms for U.S. customers.

  • Orders to be shipped priority delivery will be accommodated, per availability of products. Priority orders requiring special shipping and handling instructions are encouraged to be submitted by fax or email. The cost of orders to be shipped via priority status, such as Next Day Air, 2nd Day Air, 3rd Day Air, etc., will be faxed to customers for approval. Customers will be required to sign their acceptance of the additional expenses and to fax the form back to Grand General.

    If an order to be shipped by priority status qualifies as a freight-prepaid shipment, Grand General will cover the amount for ground freight under the prepaid freight policy. The customer will be responsible for the difference between ground versus priority shipping costs.

    Priority shipment requests must be received at Grand General by 1:00 pm Pacific Standard Time for same day shipment.

  • Drop Shipment service on Chrome & Stainless Steel Accessories and Lighting Products is available for an additional $20 service charge per each ship-to address. Warehouse Distributors are encouraged to carry sufficient inventories to preclude the need for drop ship orders.

    Requests for drop ship orders must be submitted by fax or email. Drop ship orders are “stand alone” and must be submitted separately from stock orders.

  • Customers have the option to set up their dealer account as having the back orders shipped with the next available purchase order or cancelled. Back orders resulting from a freight prepaid qualifying order will be shipped freight prepaid.

  • All packages must be inspected at time of delivery. Any visual or concealed damage must be reported to the freight carrier upon receipt and to the shipper with three (3) business days. Grand General will not replace damaged merchandise unless a claim has been documented and filed with the freight carrier at the time it was received. Keep original packing slips and boxes for inspection.

    Carriers assume responsibility for shipments, including all cartons as well as the satisfactory physical condition thereof, when accepting the shipment. Grand General’s responsibility terminates when the carrier accepts (signs for) the shipment. Shipping information and documentation are available upon request.

    Grand General can assist with claims in identifying the number of cartons/boxes shipped as well as the part numbers and quantity of each, within each carton/box when requested.

    Shipment receiver MUST count the number of boxes received and verify the condition of the delivered shipment before signing the carrier’s receiving documents. It is crucial that the receiver sign for the exact number of boxes received instead of the number of pallets. Any shortage or damage to boxes or merchandise must be noted in writing on the carrier’s receiving documents in order to maintain claim rights. Notify the carrier immediately to file a claim. Do not discard the shipping container or the merchandise. (See “Shortage/Error Policy” for items missing from within the cartons/boxes shipped.)

    Grand General does not ship via United States Postal Service.

Shortage / Error Policies

  • Claims for merchandise missing from an order or received in error – as opposed to items damaged or lost in transit – must be submitted to Grand General within 3 business days of receipt of the shipment in order to maintain claim rights. (See Grand General’s Freight/Shipping Policy for items lost in transit.) Only credit will be issued upon verification of a claim. Deductions from outstanding invoices are not accepted.

  • All shipping shortages or errors need to be reported to Grand General within 3 business days of receipt of the delivery in order to maintain claim rights. Please be prepared to provide the sales order number (SO) and/or invoice number (SI) as well as the quantity and part number(s) of the item(s) in question. In order to ensure you are credited for the discrepancy being reported, please note on the packing slip the date and person to whom the discrepancy was reported. Once verified, customers will have the option of having shortages replaced or credited to their account.

  • It would be appreciated if a shipping overage were also reported to Grand General. Customers will be offered the option of retaining the merchandise or returning the merchandise to Grand General at Grand General’s expense. If the items are to be returned, a Return Goods Authorization (RGA) number will be provided.

  • Any stock item or quantity ordered in error may be returned by contacting a Grand General Customer Service Representative to obtain an RGA number. The customer will have the option of returning the product immediately or during an annual stock adjustment. Customers will be required to pay return shipping costs back to Grand General and will be subject to a 15% restocking fee. Custom made products cannot be returned. (See Grand General’s Annual Stock Return Policy for coordinating instructions.)

  • Billing errors should be reported to Grand General within 3 business days of invoice receipt. Customers are asked to provide the invoice number (SI), part number and quantities at issue. Once an error has been verified, corrective action (such as a credit) will be issued.

Warranty Policies

  • Warranty claims may only be submitted through an authorized Grand General Distributor where the product was originally purchased.

    The Grand General Limited Warranty assures that the products are free from defects in workmanship and/or materials only, within the limited warranty period specified for that product. The Limited Warranty begins at the time of initial purchase by the end-user and applies only to that original purchaser.

    To be eligible for Grand General’s Limited Warranty, the product must be returned complete, free from physical abuse, not subject to improper installation and/or road hazard, and have failed to perform or function as stated. Costs related with the loss of use of the product are not covered under warranty. Items being returned for “Warranty” must be accompanied by a general statement as to the nature of the Warranty claim and have a valid Returned Goods Authorization (RGA) number issued by a Grand General Customer Service Representative.

    Claims for items damaged or lost in shipment must be made to the carrier – see Grand General’s Freight Policy.

  • Grand General extends a Six Months Limited Warranty to the original end-user ensuring that our Chrome and Stainless Steel Products are free from defects in material and/or workmanship only, under normal applications and service. The limited warranty does not cover road hazard.

    Products being warranted must have been purchased from an authorized Grand General dealer. Dealers are required to provide a copy of the customer’s purchase receipt when submitting requests for warranty.

  • Incandescent – Grand General extends a One Year Limited Warranty to the original end-user ensuring that our Incandescent lighting products are free from defects in material and workmanship, under normal applications and service. Incandescent light bulbs are warranted to the original end-user for a period of six months. Warranted products must have been purchased from an authorized Grand General dealer. This warranty does not apply to severe applications such as buses, construction equipment, and off-road equipment.

    LED – Grand General’s LED lighting products are warranted to the original end-user for a period of six months to five years, depending on the product. The limited warranty is extended to the original end-user certifying that the LED product is free from defects in material and/or workmanship only under normal applications and service. This limited warranty does not apply to severe applications such as buses, construction equipment and off-road equipment. LED limited warranties are as follow:

    Pearl & Spyder LED Lights 5 years*
    Pearl and Spyder LED Pedestal Lights 3 years
    Other LED Lights 3 years
    LED Headlamps & LED Work Lights 3 years
    Halogen Bulbs 1 year
    Strobe LED Lights 1 year
    Misc. LED and Decorative Lights 1 year
    LED Light Bulbs 6 months

    Grand General warrants to the original consumer that primary wires and light plugs of its manufacture will be free from defects in materials and workmanship under normal use and service for six months from the original consumer’s date of purchase. To be eligible for above limited warranty coverage, the wire must have been installed properly. Product modification and installation error will void the limited warranty.

  • Warranties are void if merchandise has been welded, cut, drilled or modified in any way. Warranty is void if the product is installed contrary to normal use or recommended installation practices. Damages arising from improper installation and usage, physical abuse or road hazards, are not the responsibility of Grand General and not covered by any of the aforementioned warranties.

  • All warranty claims will be evaluated and processed within 5 business days from the receipt of return. If a warranty claim is rejected, Grand General will provide a written explanation. The rejected product may be returned to the customer at the customer’s expense. Only credit against future purchases will be given upon acceptance of a return. Deductions from outstanding invoices are not accepted.

  • A general statement as to the nature of the warranty and a Return Goods Authorization (RGA) number must accompany all warranty returns. An RGA number can be requested from your Grand General Customer Service Representative.

    All warranty returns must be returned freight prepaid with the RGA number displayed prominently on the outside of the carton(s).

    Ship Warranty Returns to:

    Grand General Accessories
    Attn: Return Department
    1965 E. Vista Bella Way
    Rancho Dominguez, CA 90220

  • Outstanding RGAs will be automatically cancelled if not used within 30 days of issuance.

Annual Stock Return

  • As a general policy, one annual stock return or adjustment may be made in a 12-month period. Items returned must have been purchased directly by the distributor submitting the return request. Returned products must be purchased within the last three years.

    Requests for an annual stock return must be submitted either by fax or email prior to issuance of a Returned Goods Authorization (RGA) number. Requests should list the quantity and part numbers of the merchandise to be return. Returns not possessing a valid RGA number are subject to rejection and will be returned to sender at customer’s expense.

  • Merchandise being returned must be in re-saleable condition, defined as a condition suitable for shipment and acceptance by another Grand General customer. Items must be current inventory items in their original packaging with no markings or stickers other than those belonging to Grand General.

    Merchandise that is custom made or has been modified in any way cannot be returned.

    All returns are subject to a 15% restocking fee. Returns requiring repackaging will be subject to a 25% repackaging and restocking fee. Grand General reserves the right to inspect products and to withhold credit if one or more of the following exists:

    • Merchandise is not in re-saleable condition.
    • Merchandise is obsolete and no longer available from Grand General.
    • Merchandise is missing components.

    Annual stock adjustment returns are limited to 5% of the previous year’s purchases. Only credit against future purchases will be given upon acceptance of a return. Deductions from outstanding invoices are not accepted.

    Grand General reserves the right to refuse credit for merchandise returned without a valid RGA number.

  • An inventory of the merchandise being returned must accompany each return. The RGA number should be prominently displayed on each carton/box.

    All returns must be returned freight prepaid.

    Ship Returns to:

    Grand General Accessories
    Attn: Return Department
    1965 E. Vista Bella Way
    Rancho Dominguez, CA 90220

Catalog Policies

  • All Grand General dealers (including branch locations, if applicable) will be shipped two sets of catalogs along with price lists when new catalogs come out. Customers will also receive New Product Supplements.

  • Requests for additional catalogs should be submitted along with regular restocking orders.

Disclaimer

Grand General reserves the right to amend or update our Policies & Procedures without notice.