b'POLICIES & PROCEDURES POLICIES & PROCEDURESTERMS AND CONDITIONS Californialaw. ThecostsincludeattorneysGeneralbarcodescanningappisLift gate service can be pre-arranged leavingbased on estimated order completion. WillClaimsfees, court or other collection costs, and feesdesignedtoprovideourcustomersthe pallet by the outside delivery entrance.CallserviceisnotavailableforcustomersAll packages must be inspected at time of General Policy and costs of any appeal. with a fast and easy way to submitNo inside delivery service. Customers whoshowing up without an appointment. delivery.Anyvisualorconcealeddamage Customersareexpectedtopayfortheorders electronically. choosetheirowncarrierswillassumemust be reported to the freight carrier upon products and services provided as stipulatedNew Accounts 6.Customers are encouraged to use afullresponsibilityforrateandinsuranceWillCallordersnotpickeduporPrepaidreceiptandtotheshipperwithinthree bytheacceptanceofpaymenttermsandNew customers and inactive dealer accountsunique Purchase Order (PO) numbernegotiation and shipping coordination. ordersnotpaidwithinthree(3)business(3)businessdays.GrandGeneralwillnot conditions.DelinquentaccountsaddtoarerequiredtocompleteacurrentGrandon every order to help identify eachdaysaftercompletionwillbeassessedareplacedamagedmerchandiseunlessa Grand Generals overhead costs, which areGeneral dealer application.The initial ordershipment.EmailsmustcontainCompletedordermustbeshippedwithin5%orminimum$20perdaystoragefee,claim has been documented and filed with ultimatelypassedalongtoallaccounts.for domestic dealers must be a stock order ofUniqueEmailSubject,forexample,three (3) business days.Grand General doeswhichever is higher.Future Will Call servicethe freight carrier at the time it was received. Dealersnotcomplyingtotheagreednetminimum $2,500 on in-stock inventory. Company Name + PO Number/Date. not offer storage.For orders not shippedprivilege will be rescinded.Order needed toKeeporiginalpackingslipsandboxesfor termaresubjecttohavingopenaccount7.Orders sent in excel format (.csv, .xls,within(3)businessdays,a5%oftotalorbe returned back to inventory is subject toinspection.status and/or other privileges rescinded. .xlsx) bypass the traditional data-entryminimum $20 daily storage fee, whichever is15% restocking fee in addition to the daily ORDERING GUIDELINES queue, eliminate any typo and wouldhigher, will apply.storage fee. Carriers assume responsibility for shipments, Payment Terms General Policy help the order be processed faster.Dealer accounts or orders not qualifying forincluding all cartons as well as the satisfactory Net 30 Order Revision and Cancellation freight prepaid are FOB Rancho Dominguez,International Orders physical condition thereof, when accepting All purchase orders are subject to acceptanceStock shipments going to final destinationsthe shipment. Grand Generals responsibility Acceptable forms of Net 30 term paymentsbyGrandGeneral.GrandGeneralwill1.RevisionandcancellationtotheCA 90220, and will be shipped Prepay andoutside the continental 48 U.S. States will beterminates when the carrier accepts (signs for U.S. and Canada: acknowledge receipt of email orders to theoriginal order is accepted via E-mailAddviaGrandGeneralsshipperaccount.shipped to the customer appointed shippingfor) the shipment. Shipping information and 1.Check originalemailsenderwithin24hoursofor fax before the order closes at 12pmThird partys freight account service is notagentorbrokerwithinthecontinentaldocumentation are available upon request.2.ACH or Wire Transfer receipt. PSTonthefollowingbusinessday.available. United States in accordance with the termsdocumentation are available upon request.Each revision resets the POs place infor U.S. customers.Ifemailacknowledgementisnotreceivedthe processing queue. Chrome & Stainless Steel Accessories GrandGeneralcanassistwithclaimsin Net 30 is defined as accounts with paymentwithin24hours,pleasecontactGrand2.New PO is required for add-ons afteridentifyingthenumberofcartons/boxes due within 30 days from the date of invoice.GeneraltoensureyourorderhasbeenStockordersexceeding$1,400onin- Completed order must be shipped within 3 Accounts not paid within 30 days are subjectthe order is closed. stock products from the regular Chrome &business days.Grand General does not offershippedaswellasthepartnumbersand secured.Customerswhoorderbyfaxare3.A$20cancellationfeeappliestoStainless Steel Accessories product category,storage.Forordersnotshippedwithin3quantityofeach,withineachcarton/box to being placed on credit hold and assessedencouragedtocontactGrandGeneraltocancellation after the revision windowwhen requested.a 1.5% service charge, each month (annualconfirm receipt. or on combined in-stock products from bothbusiness days, a 5% of total or minimum $20 rate of 18%) or the maximum rate otherwiseisclosedandorderisinprocess.the Chrome & Stainless Steel Accessories anddailystoragefee,whicheverishigher,will allowed by law, on past due invoices. InvoicewithduedateandtrackingOrders in the finishing stage cannotLighting&Accessoriesproductcategories,apply.Dealers shipment receiver MUST count the information will be E-mailed to customersbe canceled. willbeshippedfreightprepaidtoonenumberofboxesreceivedandverifythe Privilegesandbenefitsaresubjecttobeauthorized E-mail addresses when order is inBackorders location within the continental 48 U.S. States. Expedited Delivery & Rush Orders condition of the delivered shipment before revoked for accounts not meeting the nettransit. Orders are filled based on the availability atSmall fill-in orders to be shipped via expeditedsigning the carriers receiving documents. It term.OrderscanbedelayedifpaymentLighting & Accessories delivery service such as Next Day Air, 2nd Dayis crucial that the receiver signs for the exact hasnotbeenreceivedbytheduedate.Any and all dealer account updates, includingthe time of processing.Only items filled arenumberofboxesreceivedinsteadofthe charged on the invoice.PO is processed onStock orders exceeding $700.00 on selectedAir and 3rd Day Air will be accommodatednumber of pallets. Any shortage or damage Delinquentaccountsnettermwillbepurchasing and A/P contacts, new ship-toa first come first served basis and is not heldin-stockproductsfromtheLighting&per product availability. Stock orders are notto boxes or merchandise must be noted in rescinded and be required to make paymentand/or bill-to addresses, phone numbers andwaiting for complete fulfillment.Orders areAccessories product category will be shippedeligible for expedited process. The estimatedwriting on the carriers receiving documents up-front.emails, is the responsibility of the customer.processed via ship and cancel (ship availablefreight prepaid to one location within theexpeditedfreightcostwillbepresentedinordertomaintainclaimrights.Notify PREPAID NotificationtoGrandGeneralshouldbeinventory and cancel backorders.) continental 48 U.S. States. Products eligibletothecustomerforapproval.Customerthe carrier immediately to file a claim. Do relayedinatimelymannerbycontactingfor $700 freight prepaid are: signature for freight authorization is requirednotdiscardtheshippingcontainerorthe Acceptable forms of prepaid payments: your Account Manager in writing. Dealersareencouragedtoconfirmstockto activate the expedited delivery. merchandise. (See Shortage/Error Policy for 1.CHECK availability prior to placing special orders. Lights only items missing from within the cartons/boxes 2.ACH or WIRE TRANSFER Minimum Orders Exclusionsareheadlights,headlamps,off- Signedexpeditedfreightauthorizationshipped.)3.CREDIT CARDVisa or MasterCard Minimumstockorderis$200toanyoneLead Time road & driving lights, grommets, bezels, lightmust be received by Grand General at 12:00 location.Orderslessthan$200willbeItisGrandGeneralspolicytoshipallkits with grommets & pigtails and pedestalpmPacificStandardTimeforsamedayGrand General does not ship via the United Cashondelivery(COD)ordersarenotassessed a $5 processing fee in addition toorders,submittedinaccordancewiththelights. processing.ExpeditedorderscontainingStates Postal Service.accepted. freight cost. aforementionedguidelines,within3-5assembly items may be completed the next business days of receipt (except for specialWill Call & Prepaid Orders business day. ORDER PROCESSING ERROR POLICIESAll payments must be made in U.S. dollars. Newcustomersopeningstockorderorders and custom made products).minimum is $2,500 on in-stock inventory. WillCallordershavethesameprocessingIf an expedited delivery order qualifies as aGeneral PolicyReturned Payment Fee Exceptions: Lead time is subject to change. leadtimeasotherstockordersandarefreightprepaidshipment,GrandGeneralClaimformerchandisemissingfroman Submission of Orders subjecttothesameproductavailability.would cover the amount for ground freight If payment is not honored by the customers(See Order Guidelines/Lead Times for moreundertheprepaidfreightoffer.Customerorder or received in erroras opposed to financial institution upon initial submission,1.Orders can be submitted in any of theFREIGHT AND SHIPPING POLICIES isresponsibleforthedifferencebetweenitems damaged or lost in transitmust be a $35 processing fee will be assessed to thefollowing ways: information).Smallfill-inordersrequestedground versus expedited delivery costs. submitted complete per shipment to Grand dealer account. 2.E-mailorders@grandgeneral.com Freight Prepaid Offer & General Policy tobeprocessedaspriorityaresubjecttoGeneralwithinthree(3)businessdaysof 3.FAX(888)289-3668or(310)631- Freightprepaid(FPP)offerisanaddedthe rush order service fee. (See ExpeditedOrdersareprocessedonafirstcome,shipment delivery in order to maintain claim 3568 benefit to eligible dealers with upstandingDeliveryandRushOrdersformorefirstservedbasis.Ordersnotshippedviarights. (See Freight/Shipping Policy for items Collection Costs 4.WEBSITECustomersmayrequestpayment history.The offer is on a per-orderinformation) expediteddeliverybutrequestedtobelost in transit.)Delinquentaccountsrequiringassistancewebsite login to place orders online.basis for in-stock items. FPP order shippedprocessed as priority are subject to a 10% or of an attorney or collection agency will be1 authorized login per dealer account. using the most economical carrier availableGrandGeneralcustomercareteamwillminimum $100 rush order service fee.chargedthelegalcostsaspermittedby5.SMARTPHONEAPPTheGrandat Grand Generals sole discretion. arrangeawillcallpick-upappointment 300 Grand General Accessories LLC | 1965 E. Vista Bella Way, Rancho Dominguez, CA 90220 | www.GrandGeneral.com | Tel 800.325.0578 310.631.2589 | Fax 888.289.3668 310.631.3568 Grand General Accessories LLC | 1965 E. Vista Bella Way, Rancho Dominguez, CA 90220 | www.GrandGeneral.com | Tel 800.325.0578 310.631.2589 | Fax 888.289.3668 310.631.3568 301 2024 Grand General Accessories LLC. All Rights Reserved2024 Grand General Accessories LLC. All Rights Reserved'